IT Management and Automation: What’s the Difference?

Although it seems that all nomenclatures in information technology lead to the same place, some of them present concepts very different from each other. It is the case of IT management and automation, which, although they mean completely different processes, are sometimes taken by the same thing.

It is common, even, that the task of management is done by one department within the IT team and the one of automation by another, so that there is organization between the parts of the whole and full control over each stage of the informational evolution of a company. If you still cannot understand the differences between the concepts, this text is for you. In it, let’s talk about the subtle features that separate management and IT automation and give you insights to increasingly improve these two areas within your business.

What are IT management and automation?

While IT management is a set of methodologies, projects, and activities aimed at aligning a company’s computing resources with its strategies, IT automation has more commercial value as it is responsible for responding quickly to requirements changes and provide the security of stored information.

So, while IT management and automation look the same, both work on different fronts, but in a complementary way. So, there is no good IT management without its automation, and IT automation will never be enough without good management. An example of IT management is when a company creates a technical support area that will help other departments in the company to more efficiently use IT equipment and business systems, but does not measure over time the effectiveness of process.

It is the responsibility of the management team to understand the value of the investment made against the results of other teams, especially in relation to the help desk created. It is the management that creates improvements to the company’s IT resources, used internally, through the suggestion of practices for the operation, infrastructure and maintenance of information technology services.

In short, IT management will work all possible technologies within the company’s IT scope and monitor the progress of each process, making sure that investments in technology improvements are done in the most fruitful way possible.

When working on the management and IT automation of your company, be aware of names that will be used especially for the management area, such as COBIT (Project Management Body of Knowledge) , PMI ( Project Management Institute) and the PMBOK Guide ( Project Management Body of Knowledge Guide). All of these acronyms are about sets of practices, standards, and methodologies to improve IT management within a company.

The secrets of IT automation

Already, IT automation is known to be more discreet, somewhat rack-like. The team responsible for automation will not leave the company trying to implement practices, but will always be charged for letting the whole information technology area run as it should.

Who works with IT management and automation often jokes that automation is most felt by its absence: when it works fully, nobody notices; but when it fails, no one forgets. IT automation can be, literally, catastrophic. Therefore, IT automation must be one of the areas of the company to receive more assertive investments, since its inefficiency can result in serious competitive disadvantages for the core business of the operation. After all, failure to perform these actions creates imminent risk to the security of the business and its information.


It is necessary to instill in the IT automation team the culture of searching for the best practices, products and services that will leave the company at a level of tranquility difficult to break, at least with regard to information. In that case, automating can be a good idea, since an outside partner such as IT solutions company in Dubai can take responsibility for repetitive routines and leave company technicians freer to work on more strategic fronts – such as IT management.


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